AIR CHINA SHARE PRIVATE CUSTOMER DATA! DO NOT USE THEM! THEY DON'T ADHERE TO GDPR OR PIPL. I have received others customers flight details including they're full names, information about their flight, passport details, how they paid etc. I have called and emailed to get in contact about this however their customer service agents on the phone just ignore me when I inform about this and refuse to let me speak to any managers/supervisors. Customer service is a joke, they do not reply to emails and I have spent over 3 hours on the phone with them in total and they have not resolved any of my issues, I have still haven't received my own flight itinerary from them despite calling and emailing on multiple occasions and their service agents promising to email it over to me. One of their own staff members have informed me that her computer doesn't work properly so when she takes payments over the phone, so she has to note down my bank details and use another colleague's computer to make payments. STAY WELL CLEAR OF AIR CHINA.

The worst airline of all time! Website and App are horrible, making online check in not possible. For example, on app, you cannot check in if you do not have a Chinese phone number. When you enter a code of a different country, it defaults back to Chinese. For long flights it is so crucial to be able to select a seat before all the good ones are taken. After 2 hours of trying and multiple customer care calls which brought zero result, I have last row middle seats on both of my flights (24+ hours journey time). Unbelievable!!! Customer care is totally useless as well: they cannot do anything about not working online check in and are not even able to tell at what time airport check in closes. This is the very least they should be able to advise. On the flight there is very little leg room (even for me with 165 cm highly), the wine they serve is of very poor quality, the meals are rather small. I will never fly with them again!

Flew from Warsaw to Taipei via Beijing on AirBus330 - 300 and Airbus 320. The price of the tickets was good and it was the only connection to Taipei which didn't require a 10 hour-long overnight layover. The overall experience is simply okay. Nothing special. The seats on the A330 were a nightmare, I've had more leg room on a Ryanair flights. The entertainment centre was old and hard to figure out. It took me a while to find the movies and I've noticed some passengers didn't manage at all. However, the selection of films was good in my opinion. The food was fairly okay. I don't know really how the staff was because I didn't require any special help but for me they seemed fairly okay. There was much more leg room on the A320. Both ways there was no problem with the luggage. The staff at the airport in Taipei was lovely. Overall experience is okay, I believe the price of the tickets is adequate to the quality.

We traveled to Beijing from Houston late October with tickets bought in May. We arrived at the airport to be told the flight was canceled due to aircraft problems to be told the following day that was a lie. Apparently, air China canceled both Friday and Sunday flights months ago but didn’t tell everybody. Now changing a very long, costly international flight is already a very poor customer service, but not making absolutely sure everyone realizes such a major change has happened is the worst I have ever seen in an airline. To make matters worse we had to fight to get a hotel and were sent to a very very poor, dirty one. Food was promised to be included but we got there only the buffet consisting of cold chicken nuggets and old eggs were included. Real food had to be paid. They also have no wi fi available. I travel a lot, have used multiple American and European airlines, being frequent flyer on several. Air China is the worse. Ever.

I am a 100% local China citizen, I took a flight Kunming to Beijing The flight delayed 1 hour because Beijing Air is busy, But that is acceptable Then on the flight, they give me a "fancy" breakfast a Porridge yes a Porridge, Water+Rice=Porridge why? low-quality food detected. Also their entrainment it's just an MP3 Music player, and their freaking headphones are can not use with phones. But other things are perfect.

I took my flight from New York to Bombay via Beijing. First the flight got delayed for 4 hours at Beijing airport stating the reason that there is no fuel in the plane. This is very negligence on a part of international airline that they didn't check for fuel, it’s like keeping the life of customer at risk. When I reached Mumbai Airport, I didn't get my baggage there and airline employee informed me that my baggage is at Beijing airport, they forgot to transfer my bag to the connecting flight. I got my bags after 4 days at my home with my expensive items missing from my bag. AirChina's customer service is very bad and they take no responsibility for their customer's safety and product security. I have contacted them several time but got no proper response. Since my bags was with AirChina entire time it was their responsibility to deliver my bags on time, but it didn't occur and when I got my bags my items were missing. AirChina is taking no responsibility to help me find my items or compensate me for the loss. Worst service when it comes to safety and security.

Customer service is non-existent, they do not know what they are doing I am not sure why they are still allowed to operate in the united states My luggage was cut open with a knife and items were stolen while my luggage was in their case. Air china will not replace the luggage or the items, instead telling me that I should have used my common sense to know that I should not put "items of value' in my luggage. Take another airline on any trip - It is not worth the time and money. Spend a little more and have comfort and safety and most of all peace of mind

Due to the airline delaying a flight, I missed my transfer (even though the ground staff assured me that I would not), and had to spend 26 hours travelling instead of 9. I spent 9 hours freezing in Beijing airport with no accommodation offered and another 4 hours in Incheon. Staff were extremely unprofessional, preferring to chat among themselves rather than helping a customer in need. Food was terrible. Luggage was handled haphazardly. Terrible experience.

I have recently flown multiple flights with Air China, being Auckland to Beijing return on flights CA784 and 783, Beijing to Chengdu return, flights CA 1405 and 1408. I had read a number of reviews when I booked these flights so was not expecting too much, that said I went ahead and booked flights to China. (For the record I am a regular flyer with Air NZ, Qantas, American and United) I booked our flights on the Air China website, when doing so, make sure you have your passport details ready as you will need them. Remember in most cases you'll need to get a visa for China. A day before travel I was able to select my seats and print off my boarding pass for the internal flight. Could not print the international boarding pass. Check in at AKL was slow as ground staff (Air NZ) needed to ensure passport and visas were in order, also some time was spent explaining how your bags could be directed to your final destination in China without the need to clear customs at Beijing (this was a great service). Boarding out of AKL was OK. Food on the plane was quite good, just remember to choose the western food as the Chinese options may not be to your liking. I have read reviews about people saying the Chinese porridge for breakfast is ghastly, whether you have this porridge on a plane or in a smart hotel, the porridge in any place is ghastly. The beverages were in keeping with what Chinese patrons would have expected, so no sparkling wines, or white wines though if you like a strong red you'll be in luck. All of our flights were on 787 Dreamliner except for one on a 777 300 so all good here. IFE was as good as other airlines I fly (noted earlier) With Air China if you pay attention to the detail, then you'll be alright. Their website is slow so be patient. Despite some small niggles these were vastly offset by the extremely competitive price we paid to travel with them. The other flights we took with Air China were similar to the AKL to Beijing flights, all being punctual.

Never, ever fly with this company. Their website doesn't work, they're impossible to get a hold of by phone & they never return calls. They left my daughters & I stranded at JFK airport for 26 hours with little communication until others on our flight rioted. Air China allegedly hadn't paid their airport tax so the airport wouldn't give thematic gate. Their in flight staff ignored my request for some more water & their English was very poor making all communication difficult. I suppose with 1.3 billion customers they don't need to be courteous to foreigners.