The Latest Editorial Reviews

Latest Passenger Reviews

S A
S ANov 6, 2024
Emirates

Amazing service, comfortable seating and good food.

10 / 10

Simon Jones
Simon JonesNov 5, 2024
Air Canada

First Air Canada experience was uncomfortable. The seating dimensions was very cramped. As a single 6' male it was worse having two others the same in the triple seat set. My knees were very uncomfortable up against the seat infront of me. Eating the delicious meals was awkward in so little space. As an assistance passenger I had very good attentiveness to my mobility needs. AC has joined my list of airlines preferrably not to fly.

7 / 10

Erika Greyling
Erika GreylingNov 3, 2024
British Airways

Unbelievably Poor Service from British Airways I recently travelled from Munich to London with British Airways, and it turned into an absolute nightmare. Our troubles began with their malfunctioning app. Despite checking in successfully, I was unable to retrieve our boarding passes. Upon arrival at the airport, we discovered that there were no self-service kiosks, and the check-in desks were completely unattended. After seeking help from the information desk, we were directed to a staff member who clearly did not want to assist us. Her dismissive attitude was infuriating, and despite showing her the app indicating we were checked in, she simply told us to call customer service and walked away without providing any assistance. After being put on hold for 25 minutes and being sent to several different staff members who couldn’t help us, we finally reached someone on the phone who was kind but ultimately powerless to resolve our issue. By this point, our flight was delayed, and we had wasted two hours just trying to print our boarding passes. When I followed up with a complaint, British Airways basically dismissed my concerns and told me to use the app next time—ignoring the fact that it was the app's failure that caused all these problems in the first place! This experience cost us a staggering £682.43 in additional expenses, including new flights, hotel stays, taxi fares, and fines. Missing work and explaining this absurd situation to my employer was incredibly embarrassing. British Airways clearly needs to improve its customer service and technology. If their app and website are going to fail, they must provide adequate support at the airport. I will never fly with them again, and I urge others to consider alternative airlines.

3 / 10

Anton Borisenko
Anton BorisenkoNov 1, 2024
Turkish Airlines

Turkish Airlines is a very good airline. I took a flight on them from Amsterdam to Moscow and overall, I’d give it 10/10. Everything was excellent. Same with the New IST airport. The only problems were check in as it was a bit chaotic and the wifi at IST, but that is unrelated.

10 / 10

Enes Gözer
Enes GözerNov 1, 2024
Turkish Airlines

Checking in using the mobile application has significantly reduced the congestion at the airport, making it very practical and convenient.

9 / 10

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