AIR CHINA SHARE PRIVATE CUSTOMER DATA! DO NOT USE THEM! THEY DON'T ADHERE TO GDPR OR PIPL. I have received others customers flight details including they're full names, information about their flight, passport details, how they paid etc. I have called and emailed to get in contact about this however their customer service agents on the phone just ignore me when I inform about this and refuse to let me speak to any managers/supervisors. Customer service is a joke, they do not reply to emails and I have spent over 3 hours on the phone with them in total and they have not resolved any of my issues, I have still haven't received my own flight itinerary from them despite calling and emailing on multiple occasions and their service agents promising to email it over to me. One of their own staff members have informed me that her computer doesn't work properly so when she takes payments over the phone, so she has to note down my bank details and use another colleague's computer to make payments. STAY WELL CLEAR OF AIR CHINA.
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Air China
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