Due to the airline delaying a flight, I missed my transfer (even though the ground staff assured me that I would not), and had to spend 26 hours travelling instead of 9. I spent 9 hours freezing in Beijing airport with no accommodation offered and another 4 hours in Incheon. Staff were extremely unprofessional, preferring to chat among themselves rather than helping a customer in need. Food was terrible. Luggage was handled haphazardly. Terrible experience.
0
Comments
No comments yet, be the first to write one.
Air China
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
1
Check-in Process
2
Meals and Beverages
2
Recommend Airline