Best airline ever.

Travelled back from New Zealand in December on a code share with Air New Zealand. Air NZ to Melbourne then QF to Perth. Flight to Perth was delayed by 6 hours (surprise, surprise) but worse, even though I had a boarding pass with QF769 on it and have been a Qantas Club member for 20 years, they wouldn't allow me in the lounge because I booked the flight with Air NZ. The flight home with lunch slopped in a cardboard box and sassy stewardesses was all very poor. If Vanessa Hudson says she wants to improve the customer experience the message is absolutely not getting through to the front line workers. Just appalling airline and will always look for an alternative from now on. Oh, and by the way, ALL qantas staff should be required to take a flight on Air NZ to see how a great airline does it !! Just chalk and cheese

Ongoing poor service, I however acknowledge an effort appears to be being made. In flight service is far less than optimum for a full-service airline particularly food.

World class

They are barely a full service carrier now. One of the worst airlines on earth. Have flown them for 40-years and watched their steady decline over the years since being privatised. Ruthless for-profit management squeeze maximum profit for minimal service at every turn. Now if in economy, they don’t even pretend to be providing any service. Cramped uncomfortable seats, terrible checkin and inflight service - if your flight has taken off and hasn’t been cancelled that is. Overt class discrimination now between economy and other classes. If you are not Business they behave like you are not welcome. Impossible to contact customer service if you have an issue; and watch out for being bumped to their LCC Jetstar who are much worse! Living in Australia Qantass are one of the most hated companies in the country. Avoid!

Broken business class seat wouldnt recline, no compensation, no proper apology. had an overnight 12 hour flight with no ability to sleep ... in business. Ridiculous.

The multiple legs of travel done with Qantas over the past few months has been some of the worst experiences in travel I’ve had period. The staff are unable to answer simple questions and give completely wrong and Contradictory answers. Flights have been delayed with no explanation or updates given to passengers. Staff are sassy, rude and confrontational when asking for help. This trip will be my last with Qantas. I feel like me and the passengers were treated like cattle.

Booked using QFF points in September 22 for trip in May 23. Had a booking reference, emails advising of updates to flights , showing showing in my App. Got to check in to be told we owe $1050.00. Had to pay it to get on plane. We are so disappointed but grateful I guess that we had saved some money for the holiday that we could use to at least get there to spend time with my family.

I flew with Qantas from Singapore to Melbourne on the overnight flight - red eye they call it. On take-off at night, Qantas does not dim or turn off the bright cabin lights. This is disappointing and not safe. There was no proper supper service as such, with no wines or beer offered, we were just HANDED a hot cardboard box that contained a horrible pastry thing that I could not eat. The serving trays are gone. I threw it away. Qantas has NO mask mandate (apparently customers complained, so they scrapped it - making money is more important than protecting passengers from COVID). Many people were coughing and there was very little actual service from the attendants. The seats are smaller now. The heating was turned low for the flight and it was quite cold on board. The plane was an old A330. I think it is time to update. The breakfast served was quite fine thank you. I caught Covid-19 so I was NOT happy with this flight - considering MANY people were coughing. I will NOT fly Qantas ever again.

Qantas cancelled our flight two years ago and still has not refunded us the hundreds of dollars in excess baggage we paid for. I've spoken to them about this many times, and they don't deny they owe us the money; they just say someone will get back to us about it, and no one ever does. Any time I phone they say they have no record of any of the hours and hours I've spent on the phone with them before, and say they need all the information again. If I have a reference number from the last call, when I call again they say the number doesn't refer to anything and they have no record of the case. The worst customer service I've ever encountered, and it's cost us money we couldn't spare - but they really don't care. Avoid at all costs.