My pregnant wife and son were traveling in Europe and after making us pay huge baggage fees, Air Baltic held us up at the desk for almost two hours. When we got to the gate to load into our plane, the front desk agent came and told us to check our email and that we owed more money. There was an email bill for almost $1800 Euros that they said we had to pay otherwise we could not get on the plane. They would not tell us what it was for and when we said we weren't going to pay it, they refused to let us on our flight. We were stranded in Finland and had to purchase new tickets on FinnAir (who were very nice and charged us NOTHING). The same agent is the one who escorted to baggage claim and left us there. As he was leaving he told us he didn't even work for Air Baltic. This means we never actually spoke with an actual Air Baltic employee! We asked for a supervisor many times but they never came. Air Baltic has refused to give us our money back for tickets or baggage.

Business Class in Air Baltic from Brussels to Riga in their Bombardier C series. Not a a business class. 3 abreast Economy seats with the middle seat blocked out. Return flight also business class on a worn out old 737-500, again no actual business class seats. Economy arrangement with middle seat blocked out Cabin crew on both flights were courteous and friendly. Food and drink quality and selection fair. Flights were on time An acceptable services of a budget carrier, although as a business flyer, the value was not so good

Very disappointed with the gate control in the Riga airport. The most unwelcoming and humiliating experience in my whole life. Also very non-friendly for musicians. Demand, that a small instrument, such as violin should be charged 60 euros and then taken to the hold, with the gate controls knowledge, that the flight is half empty is just pathetic and sad. Not to mention that the attitude is just below any normal and respectable manner towards the clients. No other airline does these kind of things. VERY HUMILIATING and SAD EXPERIENCE.

Avoid at any cost Booked a flight early to Moscow and was supposed to take the Transiberian 7 days.Unfortunately they “lost” my luggage and did not offer ANY help (oh 10 Euro per day without my luggage) They do not even know where it is? AVOID

This is a followup to my August 27, 2019 review of BalticAir. since that review I have been contacted by the airline and was instructed to take the damaged luggage to repair store here in San diego, California and send the opinion of that business back to Baltic Air. I did so in early September and sent the requested statement from the repair shop indicating that baggage could not be repaired and requesting further instructions or info from the airline. As of this date, September 25, 2019 I have not heard anything back from the airline, despite email requests for them to come to some resolution and contact me. Given that my initial review of 1 out of 10 still stands, as does my advice to avoid this airline like the plague

Checked luggage in Riga to Amsterdam. When picked up luggage was caved in on one side and extendable handle was broken in half. Submitted claim, got on email back telling us to take to a luggage repair for evaluation, however I'm in USA and airBaltic authorized shops are in Europe. Wrote back indicating the problem and have heard nothing since nothing since. Very bad customer service, do NOT use this airline.

The real problems began on our return flight from Riga to Reykjavik We had the Same exact hand baggage and same contents as on the outbound yet at that return gate in Riga we were literally accosted by two female attendants who demanded that we put our carry-on baggage through their size and weight scale. We had two bags that were over weight by less than 1 kg. The blonde female attendant militantly yelled, "you are overweight, you must pay 120 euros NOW!" We could have rearranged the contents in the bags if we had less pressure but she just kept repeating it and yelling the same thing over and over. The two attendants kept moving toward us crowding us and pointing us to the desk where "we must pay right now!" It was insane. They are so militant that I could not think straight. It was terribly embarrassing and intimidating.

I have had multiple bad experiences with this airline. As others have mentioned, do NOT book a flight with a short transfer in Riga. The distance between the Schengen and non-Schengen parts of the airport can be huge, and the incoming flights are frequently late. If you make the flight, your bag surely will not. Just don't do it! The other really bad experience I've had is with buying tickets on their site. It's tempting because it's cheaper than Expedia, etc., but don't do it!! They don't confirm that you have the flight at all until the next day, and the website frequently crashes. If you think you don't have a ticket and buy another one, you may not get a refund if you don't notice it in time, or if there is any difference in the times. Customer service are robots with no discretion to deal with such situations. If you must fly this airline, use Expedia! This airline uses nice new equipment and the staff are nicely dressed. Don't be deceived, however - this is not a modern European airline! More like Aeroflot of the '90's in the way it actually works.

Perfectly reasonable airline. Very punctual and professional. ESPECIALLY once you consider that this is a medium-low cost airline. I've not flown better in this category... perhaps Nowegian could be a great alternative too. Inflight prices are comparable with other airlines. Beats every single US airline I've ever experienced and is short on comfort when compared against most premium airlines from Europe. My only genuine criticism is that the staff as professional as they are - sometimes forget that they are dealing with people, so a smile or 2 wouldn't hurt. I do have to say though that I'd rate it noticeably lower if this was a premium airline, which it is not, though people seem to forget.

MUC-EFL, I actually booked with condor but the flight was operated by air baltic! service mediocre! staff surly, indifferent, no smiles! flight delayed by 30 minutes. Plane an old 737-700, very very old, maybe from the early 00's. You need to buy everything onboard which is a rip off because condor service is free of charge... at least on my past flights with them it used to be! on arrival everything is a caos, but that's not air baltic's fault, Greece is a third world country... anyways, be aware! you get what you pay for... do not expect anything nice from them.