Air Baltic review by James

My pregnant wife and son were traveling in Europe and after making us pay huge baggage fees, Air Baltic held us up at the desk for almost two hours. When we got to the gate to load into our plane, the front desk agent came and told us to check our email and that we owed more money. There was an email bill for almost $1800 Euros that they said we had to pay otherwise we could not get on the plane. They would not tell us what it was for and when we said we weren't going to pay it, they refused to let us on our flight. We were stranded in Finland and had to purchase new tickets on FinnAir (who were very nice and charged us NOTHING). The same agent is the one who escorted to baggage claim and left us there. As he was leaving he told us he didn't even work for Air Baltic. This means we never actually spoke with an actual Air Baltic employee! We asked for a supervisor many times but they never came. Air Baltic has refused to give us our money back for tickets or baggage.