About Qatar Airways
Qatar Airways, the state-owned flag carrier of Qatar, has grown significantly since its establishment, becoming one of the most prestigious airlines in the world. The airline was founded with the vision of serving as a bridge between the East and the West, and to facilitate smooth and efficient global travel. Over the years, it has expanded its network, connecting more international destinations across the Americas, Asia, Europe, Africa, and Australia. Its operational hub, Hamad International Airport, is regarded as one of the most advanced airports globally and serves as the central point from which the airline operates most of its flights. A key aspect of Qatar Airways' recognition comes from its modern and well-equipped fleet. The airline is known for maintaining one of the most modern fleets in the sky, featuring a mix of craft designed for a range of different flight lengths and experiences. Qatar Airways places a strong emphasis on acquiring state-of-the-art technology and is often among the first to incorporate new advancements in aviation technology into its operations. This has not only helped in improving the efficiency of its operations but also in enhancing passenger comfort and safety ensuring that they meet the highest standards of international aviation. Qatar Airways is renowned for its high levels of service quality, often receiving accolades for its onboard service and hospitality. The airline provides a range of classes, each tailored to different types of travelers, from luxury offerings in the First and Business classes to more economical, yet comfortable options in Economy class. The airline also prides itself on its in-flight dining and entertainment options, which are continually updated to reflect the preferences and interests of international travelers. Moreover, Qatar Airways has also been an innovator in customer service, with initiatives designed to enhance passenger convenience like quicker and more efficient check-in processes, a more user-friendly booking system, and expanded customer service.
Overall Value for Money
3.9
From 194 reviews
Seat and Cabin Space
3.8
From 193 reviews
Customer Service
4.0
From 193 reviews
In Flight Entertainment
3.8
From 186 reviews
Baggage Handling
3.2
From 26 reviews
Check-in Process
3.4
From 32 reviews
Meals and Beverages
3.8
From 195 reviews
Recommend Airline
68.4%
From 196 reviews
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Latest Passenger Reviews for Qatar Airways
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Peter AndrewarthaOct 6, 2024
We had to pay a hefty fee for seat selection which is complimentary for other airlines that we have flown with. In Brisbane, we were refused entry to the lounge because we had only paid for a CHEAP business class fare. Is there any such thing? In Doha, the airport was packed with barely room to move anywhere. The claim that is the best airport in the world is laughable as most aircraft are boarded via BUSES. The airbridges seem to be for the exclusive use of Qatar Airways.
8 / 10
islombek AsomutdinovAug 9, 2023I am compelled to share my recent devastating experience with Qatar Airways which was characterized by a shocking lack of coordination and customer empathy. My wife and I had a flight scheduled from London to Jakarta with a layover in Doha. Upon arriving at Heathrow and beginning our check-in process, we were informed that our tickets from Doha to Jakarta had been cancelled. A subsequent interaction with a Qatar Airways representative further muddled the situation as they informed us that it was our London to Doha flight that had been cancelled, not the latter. Despite assurances from the operations supervisor and her team that the issue would be resolved and we would be able to board the flight, we were ultimately denied access due to the flight being overbooked. The chaotic miscommunication and lack of transparency not only led to immense confusion but also subjected us to high levels of stress and disappointment, especially considering my wife is currently pregnant.
3 / 10
Jordan YeoAug 9, 2023The service onboard was enjoyable. The customer service afterwards has been horrid. I am still trying to get reimbursed from essential items I had to purchase while Qatar Airways located my luggage and eventually sent it to me 5 days later. I had important business meeting during this 5 day span. This trip was 7 months ago and I filed all of the required paperwork for the reimbursement. Using their online chat is extremely slow and I have had zero results from using it. Calling their generic phone number also takes a lot of time. I'm forced to explain my entire scenario to someone that can not access my case information and can only tell me that customer service will email. They have yet to email me. I'm beyond disappointed with the company and will never fly on them again.
7 / 10