When traveling with my luggage and a small laptop bag, they tried to charge me 45€ and force me to put one of them in the hold. They stated that this policy is clearly mentioned when you but the flight but I disagree. It was not clear and it's completely unfair. The laptop bag fits under the seat so, it's not a matter of space but a trick to scam users. The ironic part is that I was able to put my laptop bag inside the luggage and they didn't have problems me carrying my laptop and a book inside the plane. When I bought the ticket, another Airline (Brussels Airlines) had same prices on the same route and almost identical schedules. It's clear which airline I will fly with next time.

bought a ticket online. Later, I logged in to the company webpage and purchased checked-in luggage for 25Euro. The confirmation email arrived shortly later. During check-in, I was told by the ground crew I need to pay to send my suitcase, sure enough, I've presented the confirmation email which proves my pre-purchase for checked-in luggage but it didn't convince the check-in staff, and I was asked to pay 45Euro which was unacceptable. The ticket office staff was not helpful either, telling me they are an external company and can't do anything to help, and I should pay now and write an email to Czech Airlines later and ask for a refund. With no other options, I paid the 45Euro and wrote to Czech Airlines but got no reply and obviously no refund. As for the flight itself, you pay Czech Airlines but actually flying with Smartwings which is a low-cost company with triable service, cramped aeroplane, and sower ground crew. VERY BAD EXPERIENCE! WHAT A SHAME!

I am really displeased with the way Czech Airlines mismanaged my flight today and denied me a seat I had booked and paid for almost a month ago. I had my boarding pass in hand and just before my amazed eyes, I was asked very rudely to step aside while two other passengers were given way and let on the plane. My calls for help - and later cries of frustration - got nowhere. Instead I was asked to take a flight the next day! I tried to explain that I had to be at work the next day to no avail. The people from your airlines kept me waiting for almost two hours before sending me to the residence next to airport with food vouchers! I am now feeling desperate and upset and experiencing serious panic attacks as I am not sure what is going to happen tomorrow. It seems to me that I have been trapped here in Prague and there is absolutely nothing I can do. Who is going to compensate for all the emotional distress and professional as well as financial loss I am bearing?