Czech Airlines review by Ben

bought a ticket online. Later, I logged in to the company webpage and purchased checked-in luggage for 25Euro. The confirmation email arrived shortly later. During check-in, I was told by the ground crew I need to pay to send my suitcase, sure enough, I've presented the confirmation email which proves my pre-purchase for checked-in luggage but it didn't convince the check-in staff, and I was asked to pay 45Euro which was unacceptable. The ticket office staff was not helpful either, telling me they are an external company and can't do anything to help, and I should pay now and write an email to Czech Airlines later and ask for a refund. With no other options, I paid the 45Euro and wrote to Czech Airlines but got no reply and obviously no refund. As for the flight itself, you pay Czech Airlines but actually flying with Smartwings which is a low-cost company with triable service, cramped aeroplane, and sower ground crew. VERY BAD EXPERIENCE! WHAT A SHAME!