Unbelievably Poor Service from British Airways I recently travelled from Munich to London with British Airways, and it turned into an absolute nightmare. Our troubles began with their malfunctioning app. Despite checking in successfully, I was unable to retrieve our boarding passes. Upon arrival at the airport, we discovered that there were no self-service kiosks, and the check-in desks were completely unattended. After seeking help from the information desk, we were directed to a staff member who clearly did not want to assist us. Her dismissive attitude was infuriating, and despite showing her the app indicating we were checked in, she simply told us to call customer service and walked away without providing any assistance. After being put on hold for 25 minutes and being sent to several different staff members who couldn’t help us, we finally reached someone on the phone who was kind but ultimately powerless to resolve our issue. By this point, our flight was delayed, and we had wasted two hours just trying to print our boarding passes. When I followed up with a complaint, British Airways basically dismissed my concerns and told me to use the app next time—ignoring the fact that it was the app's failure that caused all these problems in the first place! This experience cost us a staggering £682.43 in additional expenses, including new flights, hotel stays, taxi fares, and fines. Missing work and explaining this absurd situation to my employer was incredibly embarrassing. British Airways clearly needs to improve its customer service and technology. If their app and website are going to fail, they must provide adequate support at the airport. I will never fly with them again, and I urge others to consider alternative airlines.

The business class seating layout is just not functional or comfortable. Other passengers have to climb over your legs once your seat is in Lay flat position, often waking you up or bumping you. Meal services is done over you for passengers next to you which is also irritating, especially if you want to have the dividing screen up. My main meal was served warm instead of hot which was very disappointing.

BA has gone to the dogs. It used to be an airline of choice. Not now. In the last 12 weeks, 4 international return flights 3 have been disrupted, 3 cancelled or missed connections as a result of delays. The last of which involved 2 cancelled flights, resulting in a night in Gatwick on the way AND the way back. On the return cancellation after sitting on the tarmac for 3hrs, BA refused to facilitate hotel rooms and told the plane load of passengers that everyone was on their own, both in rebooking alternatives, and in finding accommodation. I have never been treated so badly, this at a time when the delay cost me the ability to see my mother before she died. Avoid at all costs if possible.