British Airways review by Sharon

BA has gone to the dogs. It used to be an airline of choice. Not now. In the last 12 weeks, 4 international return flights 3 have been disrupted, 3 cancelled or missed connections as a result of delays. The last of which involved 2 cancelled flights, resulting in a night in Gatwick on the way AND the way back. On the return cancellation after sitting on the tarmac for 3hrs, BA refused to facilitate hotel rooms and told the plane load of passengers that everyone was on their own, both in rebooking alternatives, and in finding accommodation. I have never been treated so badly, this at a time when the delay cost me the ability to see my mother before she died. Avoid at all costs if possible.