QF651 Sydney to Perth on evening 4 June 2021 was well below business class standard. Firstly, the plane had stored a raft in one of the overhead lockers above business row 3. As no passengers were allowed to store bags in this locker, the stewards had to cram bags in numerous lockers causing confusion and I had to call out to distribute the bags to various passengers before I could remove my bags on arrival in Perth. The raft took up 16% of the space that should have been available to passengers. Business class passengers pay a lot of money for these flights and should not have the storage space to which they are entitled denied to them. This did not occur on our flight from Perth to Sydney so why was it necessary on this flight! We then found there were no headphones in any business class seats. On request the stewards could only give us the poorer quality economy headphones. To cap it off, the food options were so poor, some of the business class passengers opted for the economy meals instead.
0
Comments
No comments yet, be the first to write one.
Qantas
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline