Passenger Review

Qantas review by Andrew

5 / 10

28 May, 2019 by Andrew Lanciano

Economy Class

Flight from Singapore to Perth on an old recycled A330 (was previously used by Jetstar dating back to 2007). The plane is outdated, seats are tired and no fixed monitors in the headrests, using attachable Ipads). The service by the crew was reasonable, however, not as good as many competitors. The Qantas crew appear to have the attitude of 1970s style school teachers, a sense of self importance and on the authoritarian side, rather than hospitality staff. Meals and drinks are definitely well short on expectations for a full service national carrier. Warm bottled water in the back of seat rest, really? Staff too busy to service? Tea and Coffee served in paper cups... What about the environment? On a positive note, the plane departed and arrived precisely on schedule, which was pleasing. Whilst Qantas continues to use Terminal 3 for international flights which is poorly resourced, I will not fly with them again.

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Qantas

Qantas

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

2

Baggage Handling

3

Check-in Process

2

Meals and Beverages

2

Recommend Airline