We had a booking on Thai for a flight to Manila. We booked month in advance. Thai decided to cancel that flight and put us on a flight a day later which was very inconvenient for us because we had a tight schedule in the Philippines. So we could not take the later flight. I logged in using our booking confirmation but there was no option to ask for a refund online so I tried the Bangkok office number which was provided in the mail we got...... After holding for 40 minutes (dialing from Europe) I gave up and sent a mail.........it was still month before the flight so I thought this would not be any problem.... Well you probably already guessed it..... I sent 4 mails, but other than an automated reply that it was very busy and an answer could take a while.... nothing. No answer no refund no nothing....... I will not be booking with Thai again. 500 euros gone and not even an answer to your mail.

Just flown business class Melbourne Bangkok return. Can only say this a pretty poor service compared to other Airlines I've used flying in and of Melbourne. The seating was cramped (A350), the meals just passable, the infotainment old and tired needs a technology up grade. The service on board was what I would describe as try hard but, they they still puss the fod and drinks trolleys down the isles as in economy class, not what I have experienced with other business class carriers.the

DO NOT USE THAI AIR - they left me stranded in Dubai after I missed a connecting flight through no fault of my won .. they did not offer me an alternative flight ... they advised a hotel stay for 3-4 days whilst they looked for a cheap flight ... and I booked business class ..I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok We arrived in Dubai late and was informed the flight had gone. Emirates then informed me that I had to speak with Thai Air to get another flight issued. I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone. I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later. I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok... Thai Air abandoned me in Dubai …