Not on time, both times I used this airlines. Business Class on their smaller jets is misleading, same seat and space as economy and worse as the business class passengers can only exit the plane once economy class passengers exist.

Friendly stewardess Even it was only 55 minutes flight,she brought snacks/sandwich for free. Prepared green tea and lemonade for free . Ground crew very good Check in quick and professional Necessary Eye contact ,which is very rarely in Europes Customer Service

Extremely unsatisfied with TAROM ground staff on Bucharest airport

Worst experience ever, very bad and inexperienced staff, they made us pay for our extra baggage for a second time knowing that we have already paid for them, we couldn't do anything because they kept denying and we didn't want to miss our plane and have to stay in this horrible city for any other day. In addition, they gave us seats 9 rows far from each other! The airplane was overloaded, it was really not a safe flight and we didn't even find a place to put our handbag; the food is very disgusting, we couldn't eat it. And I also have to mention that it was delayed in both ways for minimum 40 minutes. In conclusion, it's surely the worst airline you may ever fly with.

Great breakfast served on Tarmac while waiting for deicing. Cabin crew friendly and efficient. Once on air flight was smooth and made up for the deicing time on the way to Frankfurt.

The worst customer service ever ....... We were flying from Belgrade to Larnaca with a conection flight at Otopeni. When we arrived at Otopeni airport we realized that the flight to cyprus left an hour ago. They basically booked us on a flight that was impossible to get as we were late. It took us 45 min to find a member of staff from Tarom and when we did it was impossible to communicate and understand each other. It took the member of staff 30 min to speak with a manager and when she finally did she said that we have to go to the ticketing office and speak to the manager. On our arrival there there was no manager. Just a very rude ticket officer repeating the word "fuck" about a hundred times. They told us that they called a taxi to take us to a hotel something that wasnt mentioned to us before and to behonest never agreed to. They other choices they gave was connection flights with a duration of 8-9 hour for the next day. Although the was another airline flying to cyprus an hour and a half later they refused to pay for our ticket. We had to pay another ticket to fly home as we had to attend work in the morning. Unfortunately this company is very unprofessional and have uneducat

Still great!

Tarom staff were kind and attentive, the flights were on time, they have a small prepackaged cold lunch and free drinks, even on short flights. It was inexpensive and efficient travel from point A to point B. It was not "luxurious" , but clean, simple and well worth the price. Would certainly use them again if schedule fits my needs.

My experience with Tarom Flight no: RO0256 It was my first time flying with them. I got to the airport 1am in the morning and found out the flight was cancelled. They didn't send any email or sms to inform me about the flight. I talked their service agency. She said " sorry sir! I cannot help you. Here is their service line. You need to call them ( International call ) " It was Saturday. They pushed my flight to Monday. As I have planned my trip and booked all the hotel. I ended up booking another airline to fly out on the same day, waited in the airport for 12 hours and sitting on cafe writing this review while I'm waiting for my flight.

I took several short flights on AT-42 turboprop planes and were excellent service. They even gave a small lunch and free drinks. No cancellations or delays for my flights during winter. Seats were a bit close but for 70 - 90 minute flights were OK. Cabin crew were acceptable and pleasant and customer service via internet was excellent.