Absolutely disgusting customer service !! Scammed of money paying for 2 flights. I arrived at Bangkok and looked for checkin counter. 30 mins later lm told flight left 8 30am in the morning, and no Custoner service was available. My Flght was 20.20 pm @ night. Never recieved any contact to rescheduled flight. So its 6m30 pm on a Sunday night l have no flight to Colombo ( eticket to prove it ) and all l can do is ring 24 hor hotline... hung up on or disconnected twice. The lovely Srilankian customer aervice operater told me l would need to pay for a new ticket $850US to fly 2 hours yes thats right Bangkok to Colombo next day !! And l was to contact Bangkok SL airways ???!! What !! Bangkok SL customer service opens at 9am Monday. Flight to Colombo is at 8.30am. Now lm no magician but apparently l would then need to fly 24 hours later so 2 days after my actual schedualed flight that never exisited. Never have l ever been scammed so badly. DO NOT EVEN CONSIDER FLYING WITH THIS AIRLINE.

NO REFUND DESPITE MORE THAN 2 MONTHS It has been over 2 months since I requested a refund and nothing has happened. I have made an official online request followed by three reminders, but to no avail. I have had a live chat with them also. It's really pathetic. Now, I am thinking of suing them in a court. My request for travelers is that *DON'T BOOK ANY TICKET WITH SRILANKAN AIRLINES, IF YOU ARE NOT 100% SURE OF YOUR TRAVEL*

I am writing to raise an issue with “SRI LANKAN AIRLINE” Travel Agent called “eDreams” who has finally passed my claims for refund to Sri Lankan Airlines. What I was told is that they are blaming it on the airline for the delay. They said there will be someone getting back to me. Eventually eDreams wrote me to contact Sri Lankan airline for refund. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email/review and refund GBP (£) 2,192.72 - immediately. If refunded, will revisit and review my rating.