I wouldn't fly Icelandicair if you want your luggage to arrive with you. I checked my bag 4.5hrs before flight on Aug 17 from Reykevik to Denver. It never arrived and sat in denver 4 days whie they tried to figure out where Flagstaff, Arizona was (6 flights daily denver to flag via american airlines. Then stupidly sent it to Tucson where it still sits a week later (8/24) and they refused to cover minimal delay compensation. They absolutely suck you get what you pay for and it ends up costing you more in time trouble money and emails than flying with a more reputable airline which do correct their mistakes when they occur such as delayed or lost BAGGAGE.

Denver to Iceland, Iceland to Amsterdam, Amsterdam to Denver Classes flown: Saga and Economy We've flown Icelandair 6 times and only once was it on time. The delays are terrible, the communication poor. Saga class is basically a bigger old seat. The wine and champagne was warm on every leg of the trip in August. Wifi did not work even when we paid for it and they refused to give us the cheapo headphones when the wifi we paid $12 for didn't work. They got my name wrong on the ticket and charged me $1,200 to cancel my flight and re-book even after we were told by the agent in Iceland that she changed my name and there would be no charge. We didn't notice she then got my name wrong again by misspelling Michael as Micheal. The first class attendants looked put out when we ordered more drinks and even they were unhappy with the fact that they welcomed us with warm champagne. But then they didn't chill anything. In Economy we were shocked there was no food or snack served on an 8 hour flight and the seats were so uncomfortable we got off feeling much older.

My wife and I purchased Business Class tickets but were downgraded to Economy due to aircraft availability during tourist season. We were informed that we are entitled to a refund in accordance with Article 10 of Regulation (EC) No 261/2004 on air passenger rights: 50% of the ticket charge within Europe of more than 1500km. This is the second time this has happened to us on this trip, and we feel it has broken our trust. Buyer beware...Icelandair treats its customers as numbers, as Iceland's chief means of income is tourism. They don't care about YOU; they care about your money.