Poor service. Waste of time and money. I booked 2 tickets in February and March. The company canceled the flights and sent emails automatically. No clear information or explanation. I tried many times to contact the call-center of the air company to get more information about the flight and discuss the schedule, but no answer. I sent an email immediately but replied after 2 months without detailed information. I have been waiting for a refund for 3 months. This is my first time to face such as poor service and no respect for customers.

I chose AirAstana to fly to Georgia. Yet when I tried to attain my boarding pass, I was told my Oman e-visa cannot be used as only visa, not e-visa, is acceptable. So the flight service officer took my passport and went through all my visa to see if any visa is acceptable as equivalent to enter Georgia. I have an Israel visa which is valid until 2025 for multiple entries. But this flight service officer is so unprofessional and did not tell me that one could work. I said I used all my visas as I did not know multiple entry Israel visa can still be acceptable to enter Georgia even though it was used once. And the service officer did not tell me that either. It is his job to know this knowledge and he did not. So I have to leave the airport. After I was on taxi on high way, I searched online and found out that multiple visa for Israel still can be used for Georgia entrance. So I exited high way and turn around and it is already passed 3:10. This particular service officer is so unprofessional and ruined my holiday. And his solution is to ask me to buy another ticket on my own!

Recently,i joined a tour to Turkey on 1Dec till 10 Dec 2017. We transit at Almaty. When arrived Istanbul, one of our tour member and I didn’t get our baggage.We fi a report and was told by the person in charge at Celebi Ground Handling / Baggage Services that we will get our baggage back when we check in to hotel later. However, we only receive our baggage at the end of our tour which was on the 8th December although the baggage was found beforehand. I was upset with the inefficiency and irresponsible of Air Astana. This had brought a lot of inconveniences to me. I was forced to borrow a lot of needs from other tour member such as facial care products, international charger, lotion, lip balm, bio oil and so on. Besides that, I was also forced to repeat wearing my clothes again and again. This was such a mental torture to me. We were told that we might be able to claim but unsure the amount. The information given was very ambiguous and we dare not buy clothes and other necessities. Furthermore, my facial items cost me more than RM1000 in total. How should I buy when I wasn’t assured that I can claim? I only bought clothes at Kipa, a local shopping centre which was located at walking distance from our hotel on 6th December 2017, when I still didn’t receive my baggage. I was really puzzled and disappointed with the Air Astana and would like to request for compensation on this. I sent a few complaint to Air Astana but didnt receive reply from Air Astana for my last email dated 11 Dec 2017. If my complaint will not be published here, shall i complain thru social media or the press??