KLM review by Chiara Travis

"Unsafe, Unprofessional, and No Accountability – Parents Beware" My son, a frequent flyer as an unaccompanied minor, was mistreated by KLM in ways I would never have expected. Left alone on the plane, rushed to his gate with no care, and then abandoned in passport control to face an unknown man with zero oversight. The service was not just incompetent but dangerous. KLM’s response was dismissive – they closed our claim without a word or any compensation, as though child safety was unimportant. I trusted KLM with my son, but they completely failed us. Beware if you’re thinking of using KLM’s unaccompanied minor service.