Hawaiian Airlines review by YEONJUN CHOI

If you ever fly with Hawaiian Airlines and experience any problems, make sure to record what the flight attendants say or get written confirmation. Their promises are just lies meant to calm you down, and once the flight is over, you’ll be left without any proper compensation. Don’t trust what they say, or you could end up in a situation like ours, where we feel deceived and treated unfairly. My family and I had a terrible experience on Flight HA459 from Honolulu to Seoul in October 2024. We paid $1800 per person for a one-way business class ticket, but my mother’s seat was broken—it was stuck in a partially reclined position and couldn’t be adjusted upright. She couldn’t sit properly for the entire 10-hour flight, and since the seat couldn’t fully recline either, she couldn’t lie down to rest. Imagine trying to sit in a plane for 10 hours, with the seat constantly shaking from turbulence, and no back support. My mother had to rely entirely on her core strength just to stay upright. It was physically exhausting and incredibly uncomfortable, leaving her with back pain after the flight. The flight attendants tried to fix the seat, but nothing worked. To make matters worse, a Korean-speaking flight attendant assured us we would be refunded for the broken seat, but after the flight, Hawaiian Airlines refused to offer any cash compensation. Instead, they gave us a useless travel voucher that expires in a year, despite us not having any travel plans within that time. It feels like the flight attendant deliberately lied to us just to avoid further complaints during the flight. This left us feeling deceived and extremely frustrated, adding insult to injury after such a terrible experience. Even worse, despite me being the one who suffered, they acted as if they were doing me a favor by throwing a voucher my way, which made the whole situation even more infuriating. Given the poor service, broken seat, and deceptive promises, I strongly advise against choosing Hawaiian Airlines, especially in business class. You’re paying for premium, but they’ll leave you with only frustration.