Passenger Review

Air France review by Pro Blogster

2 / 10

03 September, 2024 by Pro Blogster

Economy Class
2 to 3 months ago

A Nightmare Experience with Air France and KLM I recently had the most frustrating and disappointing travel experience with Air France and KLM. My baggage was delayed for an astonishing 56 days, and upon its eventual return, I discovered that it had been significantly damaged and its contents were scattered. Despite repeated attempts to contact Air France and KLM customer service, I received little to no assistance. Their lack of urgency and evasive tactics were a clear indication that they were more concerned with avoiding responsibility than resolving my issue. The emotional distress and inconvenience caused by this delay and damage were significant. I was unable to fully enjoy my trip due to the lack of essential items, and the uncertainty surrounding the whereabouts of my belongings added to my frustration. I would strongly advise anyone considering Air France and KLM to think twice. Their handling of delayed baggage claims is unacceptable, and I have no confidence in their ability to provide adequate customer service.

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Air France

Air France

Overall Value for Money

n/a

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline