Jetstar Asia review by Choo 2017-02-23

What a nightmare with Jetstar's experience flying back from Ho Chi Minh,Vietnam to Singapore on 19th Feb 2017. We were taking 3K556 etd 0855hr and eta Singapore 1200hr, unfortunately, due to some technical problem the aircraft was delayed for almost 11 hours and we missed our connecting flight Airasia AK712 etd 1455hr from Singapore To Kuala lumpur/Malaysia. While waited the whole day long inside the airport, no refreshments nor any customer service personnel approach us for any helps or to update the outcome of the delayed. On our arrival in Singapore, promptly rushed to the customer service counter of Jetstar for helps and arrangement, And it was totally turn off and rejected by the Duty manager Ms Jie Ying with her crew members," No other airlines can be entertained except Jetstar"! regardless of the delayed being caused by them! No compensation at all. without any alternative. we purchased 2 fresh tickets from them to fly home the next day 20th Feb by their airline 3K685 at 1255hr. Such an airline company! How do I introduce to any friends or company to patronize in the future!? Where are all the service recoveries? are they fit to compete with others? Choo Heng Keow