Fiji Airways review by Christian

Never book with Fiji Airways. Their gate agent in Los Angelas denied me boarding and stranded me at LAX (en route from Toronto to Auckland) and did not cancel my flight so that I could rebook using the remaining flight credit. The reason I was denied boarding is that I was unable to show her my onward travel from New Zealand in the 10 minutes I had left in boarding time. She left my status as a 'no-show' despite the fact that I was at the gate. This caused me to have to book a new flight at full price for the next date. I have been dealing with Fiji Airways call centre staff for over a month trying to get a refund on only the unused portion of my ticket (Los Angeles to Auckland) and they have consistently promised to update me via email or phone call and have never followed up once. They have told me to email '[email protected]' and '[email protected]' which don't even exist anymore. Trying to get anywhere with Fiji Airways has been a nightmare and I would recommend avoiding this airline at all costs.