Etihad Airways review by Chris

We booked flights to Europe, costing over AU$9000. Etihad took the money out of our account twice! Over $18k! Etihad told us that this is a normal practice of the company to take the amount out of customers' accounts twice, and to return it some time later. It took weeks to get it back. We later had to cancel our holiday due to a medical reason, but were told that being diagnosed with cancer and starting chemotherapy was not a valid reason for a refund and refused to give us a refund! We were then subjected to being given the "run-around" on phone calls. We were given incorrect information, told that the information we had previously provided was not logged in their system anywhere, promised that they were processing the refund - and then told in the next call that nothing has been done to address our refund. After about 2 months of lies, frustration and shoddy customer service we were finally refunded. This company's policies and treatment of customers is a disgrace. Added to that, their seats on long haul international flights are tiny. I will never fly with Etihad again. Absolute disgrace!!