Lufthansa review by Rene

Dear Fellow Business Travelers, I hope this message finds you well. I wanted to provide you with an update to my May 6, 2023 post, regarding the issues I faced with Lufthansa during my travel in March/April to and from Japan. I am pleased to inform you that my claims for the delayed baggage and the damaged business class chair have been successfully resolved. I must also acknowledge the regrettable circumstances that led me to take extreme measures to bring these issues to the attention of Lufthansa's upper management. After several formal claims submissions, and a note to one of their senior Vice Presidents, the matter was successfully resolved, It is unfortunate that such actions were necessary to ensure a satisfactory resolution. As fellow business travelers, I believe it is crucial that we hold airlines accountable for providing the quality of service we expect and deserve.