Volaris review by Amy

If you're thinking about flying on Volaris... DON'T. They have terrible customer service. They decided to remove my bag from the plane 5 days ago due to their own error of "miscalculating the weight" and still have not returned it to me. I went my entire vacation without my bag (no clothes, personal supplies, certain medications, shoes, etc.). I spent hours both in person and on the phone with them, and they refuse to provide any written guarantee or amount of compensation, so I had no guarantee that any sorely needed replacement items I bought would be covered. They still haven't delivered my bag or agreed to compensate me, meaning at this point they have essentially stolen my belongings in addition to ruining my vacation. Last I spoke with them, they couldn't even say for sure where my bag is, yet they still refuse to pay me for loss and damages. Stay FAR, far away and use an ethical, trustworthy airline instead.