Qatar Airways review by Ian

Four weeks on and no response from their email team. After receiving an email telling me that my booking was cancelled and I would need to reschedule I was then lied to by their support team telling me that the flight was cancelled, which is why they had to move my booking. As I had another two friends on that flight I knew it was not cancelled and still going ahead from Sao Paulo to Doha. After pushing the service team they could confirm that the flight was now going ahead but if I wanted to get on it with my friends I would need to pay$5,509 to get on my original booked flight! Now it is almost impossible to speak with anyone that has even the smallest level of authority or responsibility at Qatar. Be it on the phone or in person in Doha or Sao Paulo "sorry please email us". Now what really was infuriating but not only did the original flight booked go ahead it was empty! To be precise only 210 of the 326 seatswere taken up. They sold the weight, lied to me about the flight being cancelled and then proceeded to lie.