I've been flying Emirates for many years, being their gold member. But based on the latest flight, i am probably not going to fly them again. First, i wanted to use hundreds of thousands of miles to upgrade myself and my partner to business class, but was told it was not possible as the route was not open for such upgrades, so ended wasting years of miles collections on few hundreds dollars "discount" on economy ticket. Emirates used to be amazing with onboard services and refreshments, but every time i fly it is getting worse and worse (or less and less) with lots of items being out of stock (one hour into the flight). Check-in experience in dubai in the gold members counter was terrible, unfriendly, unhelpful. We spent good 30 minutes discussing umbrella that came on another emirates flight (still having emirates tag on it) and if the checkin person can accept it to the flight or not. Overall, emirates is declining year over year, what once used to be absolutely amazing experience is now almost comparable to low-cost. The only good thing is their entertainment system (if it works for the seat).
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Emirates
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline