United Airlines review by JOHN

United Airlines Customer Service -- I had the seemingly bad luck of flying with your airline in January 2019 from Oklahoma City. My locator is K4LYY3. After getting to the airport I found out my flight was cancelled. Once I found out I went to the nearest United ticket counter but on the way ran into a gate agent. She was shorter fair complexion Asian or Hispanic I believe with heavy makeup. I explained the situation And she says "you should have known the flight was cancelled since 1pm." How does chastizing me help me get home? I responded sorry I was at work I didn't know. She keeps repeating oh you were at work, oh you were at work. She tells me her plane is arriving which wasn't at the gate refused to help and does a slight jog to the gate and tells me to go back through security to the ticket desk. I walk past get gate and get and still no plane in site. Once I get to the ticketing guest outside of security the agent simply keeps repeating that "flight is cancelled due to weather". I ask at least 5 times what does that mean. She reluctantly says after me asking repeatedly what does that mean, that I have to get myself a hotel for the night. She doesn't offer me any kind of information on how or who to call. She just ask if i was from there and I said no. After I ask another agent what does this mean she hands me a pink form with number and how to get a hotel. I then go back through security and once I look at the board I see a flight that will get me out of OKC with these very unhelpful United Employees. I call customer service and they rebook me on the IAH flight so I can get out of OKC and guess whose gate it is... The gate agent who says she was so busy even though the plane had not arrived and was being very dismissive The agent on the phone checked me in and I had them on speaker phone. I explained that to her and she goes policy is we can't let you on the flight because it's too close to departure. The same lady that told me I should have known in our previous encounter says says "you should have called earlier." I emphatically explain how when I'm checked in already and I'm on the phone with a United Employee. He was on speakerphone "are they not letting you board? You are checked in." She again says no and to talk to her supervisor and points. The supervisor was a heavier set taller African American woman and says no again after I took told her I was already checked in. She says it's policy but then reluctantly walks over and let's me board as if she was doing me a favor. You all cancel my flight and I get subjected to all of these hoops and harrassment to get help. Your phone agent rebooks and checks me in only for your gate agent to deny me. Then all of a sudden they can let me on the flight. Apparently policy didn't matter then and I wish the ordeal stopped there. When I get on the plane all of the bins are closed so I ask where can I put my bag. As far as I am concerned it could have been checked. The flight attendant Penny (tall older caucasian woman) gives me a bewildered how do I know look and ask what seat I'm in. It really didnt matter when I'm one of the last people on the plane and all bins are closed. I just needed a spot. I go to my seat and open multiple bins only for her to to walk back and open one bin that has room and wasn't by my seat. Well why do you think I asked you in the first place? I have been failed at multiple levels by United airlines employees in OKC And would describe them nicely as less than helpful. Nothing about this experience makes me ever want to deal with your airline. I was literally in shock you all treat people like this and apparently your policy didn't matter to the three people that got on the plane after me.