Passenger Review

SpiceJet review by Dinesh

7 / 10

20 December, 2019 by Dinesh Bhasin

Premium Economy

I booked for a 19 40 hrs flight(SG 8169)of 14th Dec 2019 from Delhi to Mumbai(gate49). While we were about to 'step in' to the aircraft, after traversing whole of tube, we were told to go back as there was a technical issue. We were told to gate 41 where another aircraft will take us to Mumbai at 9 PM. When we reached gate 41, another flight was boarding and the executives at gate 41 told us that there was never a departure plan of the said flight. We were suddenly panicking. We, then, rushed to the display board and read that the same aircraft ( parked at gate 49) will take us to Mumbai after repairs. I want to ask the airlines why did they lie to us. When there was no plan to arrange another aircraft, why did they tell us to go to gate 41. This amounts to 'Lying' and I call it cheating. They are cheaters and I call it a shameful act on part of Spice Jet. ( for not telling us the truth and buying time). While many airlines buy time in such delays, See jet had innovated this new Lie. Shame Shame....

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SpiceJet

SpiceJet

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

3

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

4

Meals and Beverages

4

Recommend Airline