Hainan Airlines review by Brendan

I am a Director of two companies live in Melbourne, Australia. I am manufacture laser equipment for doctors and cosmetic clinics throughout Australia at a factory in Weifang, China and always fly business class to China with other airlines, which is usually a very pleasant experience. As a nervous flyer, I usually have a few drinks to relax just after takeoff then take two Valium tablets and go to sleep for a few hours. I had NO drinks prior to this as had just driven two hours from the Mornington Peninsula to the airport. I asked the air-hostess for a couple of drinks and consumed one small glass of Vodka and two glasses of wine. I was then refused a drink they until dinnertime some 9 hours later and still then refused a drink for no reason for the rest of the flight. I had a witness, Ms Linda seated directly on the left side of the plane, who appeared was of Chinese descent and said she was from Adelaide. Ms Linda gave me her mobile number as witnessed the whole event. She said it was very poor of the airline and could not believe my treatment, as I was not at all drunk or even over the legal limit even if driving a vehicle as would be impossible. Some nine hours after not being served any alcohol at dinner time and after the initial three drinks an hour after take-off as previously stated, the air-hostess still said no and then another hostess just laughed and said we are empty! This indeed seemed to be of some amusement for the cabin crew treating me this way and humiliating to say the least. I then called for actual the co-pilot of the plane who was a very nice fellow called Mr Flavio Olivari who said I should get a refund as my treatment very poor and to mention his name. He said he could not make them serve me a drunk but was very poor from the cabin crew. Coming home my seat would not recline and there was no sound on the movie tablets! After no response to several emails and letters, I engaged law firm, 'Collins Biggers & Paisley Lawyers’ in Melbourne and they received a response yesterday by the same email address; [email protected] saying; "Good afternoon. Via understanding the situation, cabin crews in your flight offered you service strictly according to process. Welcome you choosing our flight again. Best Regards. Beijing Capital Airlines" This was a slap in the face and doesn't even make sense and don't even say a contact name. Do yourself a big favour and NEVER fly with Hainan Airlines! Yours Sincerely, Brendan Byrne Director of MCT Pty Ltd Director of B & T Entertainment Pty Ltd