Virgin Atlantic review by Margaret

I had two trips with Virgin Atlantic, first London to Seattle, second Hong Kong to London and I cannot stop raving about how good they were. I'd not flown for years and this is my first experience with Virgin. From now on, if I fly again, they will be my first choice. As an economy passenger, although I am short, there was plenty legroom, the seats were comfortable, both planes were very clean, in-flight entertainment was vast and excellent and the food was great; not like usual airline food. The staff were professional, helpful and friendly and if this is how they treat their economy passengers, I can only dream of how good other classes must be. They particularly proved their worth when I suffered an injury thanks to Air New Zealand dumping me in a broken seat for a 13 hour flight (please refer to my review, it will save you a lot of stress if you're heading there if you don't book with Air NZ; negligent and rude). By comparison, bearing in mind Virgin did not contribute to my injury, on asking if I could please board first to prevent my knee being bumped about, the check-in clerk not only immediately agreed, but also, noting the 13-hour night flight wasn't full, he kindly cleared my entire row to give me a chance to elevate my leg and have clear access to use the facilities. I have to say Cathay Pacific were great too, but Virgin, everything was spot on, I really can't fault them. For all the stress Air New Zealand caused, Virgin restored my faith in how airlines can treat their economy customers just by being approachable. Thanks Virgin, you're the best!