Lufthansa review by Rene

Dear fellow business travelers, I would like to share my extremely disappointing experience of my recent business class round-trip from Houston, TX to Haneda Airport in Tokyo with a stop in Austin, TX and a two-day layover in Frankfurt with Lufthansa. I am still paying the price, for my unforgettable mistake of booking flights LH716 from Frankfurt to Tokyo on March 22, 2023, and LH717 from Tokyo to Frankfurt on April 17, 2023. Overall, I was extremely disappointed with the level of customer service on this flight, and afterward. For the high price of a business class ticket, I expected much better treatment and a more comfortable experience. Imagine if it were a business trip; these problems could have had significant consequences. I strongly recommend not to entrust Lufthansa with your travel needs and advise others not to make the same mistake I did, and to look elsewhere for your travel requirements.