Passenger Review

Air Seychelles review by W 2016-11-17

4 / 10

16 November, 2016 by ar

Economy Class

We flew from Tana to Kathmandu with two layovers. They refused to issue us boarding passes because we did not have onward tickets after Nepal. We told them we plan to cross the boarder by land from Nepal to India. The supervisor told us she will check and disappeared. We waited in the airport until our connection flight was boarding. By that time, we've purchased our onward ticket from KTM to Delhi, but when we showed our ticket to them, the first thing they said was we cannot boarding our flight because the gate is closed!! Then the supervisor demanded to see our INDIA VISA, which was completely irrelevant. In the end, they did not let us board our flight even though we had the onward tickets. We were dumped in the airport without any explanation and help. We ended up sleeping in the airport, none of their staffs asked us if we have food, water or blanket. The next day, we boarded the flight with exactly the same documents we had the night before, which means we could've boarded our original flight!!! We did not need to sleep at the airport and we did not need to go through this mental and physical torture!!!

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Air Seychelles

Air Seychelles

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline