Viva Aerobus review by Kay

I work at a NPO, and we took a trip with about 20 interns. When we go to check-in, the airline insists on weighing each person's bags together. Some kids' bags were at 7kg, and others were at 10.3kg and they wanted us to pay $50usd for the ones that were over. We weren't going to pay for 10 or so kids' bags because they were a bit over, so we start rearranging the baggage to spread the weight more evenly. At the gate, the agents (incredibly rude/impatient), insisted on charging us for the bags that were "over" (by .3kg) AGAIN, though we showed our receipts. They held the flight for about 1 & 1/2 hours because they were busy hassling us. After we ended up paying for 3 of the kids bags (TWICE), we finally boarded the flight. Because we had layovers each direction, we ended up flying with the airline 3 times, and each experience was equally horrific. We literally sat on the airport floor and threw away toiletries, clothing, books, shoes, etc. and moved items around bags to meet their ridiculous requirements, constantly reweighing the bags to try to avoid paying $100s in additional fees.