China Eastern review by Bryan

Booked this flight for my 73 year old mother who a month prior had had her knee replaced. Wheelchair assistance was booked for every leg of her UK to Melbourne flight. However, when she got to Pudong, China Eastern staff treated her like garbage for her 11 hour stopover in which she was given no assistance. Staff yawned in her face, turned their back on her and refused to look at paperwork confirming the wheelchair had been arranged. Apparently wheelchairs were only for security personnel?!? Even worse service was to follow with some mumbled email apology came a week later which was then ignored when I replied to it. Phones are never answered. Finally got a second email from someone a few weeks later, no idea who as they had no signature to their email, which ignored all the issues raised in the complaint and said "I'm sorry that we didn't receive your service at the first time. It's extremely inconvenient for your subsequent itinerary. Next time I come to Pudong, please email me in advance. I'll let our regional manager come to protect you!" Oh, and also the Vegetarian meal on the flight was either fish or chicken.