Air Seychelles review by Anirban Dutta 2016-08-02

I wanted to bring to your attention the pathetic experience I have recently had flying Air Seychelles and its partner Etihad on the Mumbai-Dar Es Salaam-Mumbai route. I had booked an confirmed Air Seychelles flight Mumbai-Male-Dar-Mumbai (PNR:JY4MS) on January 2016 for flying in July 2016. A month later we were informed that Air Seychelles has stopped flying that route and has shifted us to Etihad flight via Abu Dhabi (PNR:NXCBKX). I had confirmed with the Mumbai office of Air Seychelles and the flight was confirmed. A week before flying I checked with Etihad online and they informed me that my Abu Dhabi-Dar es Salaam sector was not confirmed. Neither Air Seychelles nor Etihad had taken the effort to inform me of this situation inspite of purchasing a confirmed ticket in January! If I had not followed up I would have been stranded in Abu Dhabi. The Air Seychelles ground office in Mumbai was equally clueless. Repeated emails from them to Air Seychelles and Etihad (on highest priority I was told) went unanswered. Only after I threatened to take Air Seychelles and Etihad to consumer court did they swing into action and book us on Kenyan Airways. As a gesture we were informed that a sp