Volaris review by Isaiah

Worst flights ever. Flying into Mexico, the delayed our flight by 3 hours and didn’t allow refunds even though it was due to short staff. Then we went to their agency to do the online reservation confirmation and we added 1 suitcase and they stated it was $350. I asked if it would be in US dollars or Mexican pesos. They stated Mexican pesos. I then proceeded to add on 2 suitcases. My total came out to almost $5,000 pesos. I asked why it was that price and she stated “it was a mistake and it was in dollars not pesos. Then stated she couldn’t remove one suitcase because it had already been added. When we ORIGINALLY asked if would be in US dollars or pesos. Next on our return flight we were delayed for over 3 hours due to engine issues. Didn’t move us to another plane/ another flight just had us sitting while we waited. Worst airline ever. They love scamming peoples money and time.