Passenger Review
Ethiopian Airlines review by Tebebeyesus
2 / 10
11 December, 2019 by Tebebeyesus Garedew
We bought a ticket from Ethiopian airline two months out of our actual flight date(Actual Flight date is Jan 31st/2020). We bought 4 tickets for a family vacation and by mistake chose the wrong date. After buying the ticket we wanted to change the flight date to be 2 days later than the booked flight date, namely Feb 2nd/2020. To this request, Ethiopian Airlines is charging us what they call a cancellation fee of $300 per ticket which comes out to $1200 plus the price difference which they say is $130 per ticket. So, just to do a mere change of flight date, Ethiopian airlines is charging us a Total of $1720. I find this highly unethical and incredibly insensitive.
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Ethiopian Airlines
Overall Value for Money
Seat and Cabin Space
n/a
Customer Service
n/a
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline