Southwest Airlines review by Jackie

Very worst I have ever been treated was on Southwest in BWI It was between flights, I needed a wheelchair It was not available we were late to the gate the agent was extremely rude. I was in loading bridge I made a comment to my husband “ why does she have to be so b———hy “ , she heard the comment and forbid me to fly on the flight. I do not feel that my comment would somehow put anyone in danger. The agent did not like my comment she decided to use her power to punish me. I will NEVER forget this as long as I live. This was caused by her using the power of the FAA giving airline employees the right to treat passengers any way they want. I try to avoid flying on them the employees have become increasingly rude on the ground. The flight attendants are not as bad but Southwest was always suppose to be the “fun airline”. This could not be further from the truth. It would be so nice to have a seat assignment.