Icelandair review by Timothy

Booking travel with IcelandAir, exercise caution. In April, we bought from IcelandAir to celebrate our twins' graduation from HS. In mid May I had a stroke. My doctors said not travel as my recovery is 9-12 months. We called IcelandAir asking for a refund. We were told no, but our option would be to change our tickets. They had to be used by April. We asked to speak with a manager and were told no. We proceeded to email about an option to have 60 days to rebook. The agent said the system would't allow this to happen. I asked could they make the decision to override the system as my recovery would take longer. We were told no. I found the dept mgr and director of customer service. I emailed the mgr and received no response. Two weeks later, I emailed the director receiving no response. I disputed the purchase with my credit card company to force mgmt to respond. IcelandAir responded to my CC with the booking rules. I lost my dispute. If you have a problem with IcelandAir, book with caution.