Not only they don't refund you but they LIE to your face. They also don't even read or reply to your email. Even before the covid situation, they are cheap and you know why. Dirty and old planes and if you get a flight on time, well, that would be a first! Oh, I almost forgot: Don't expect social distancing to be a thing on board. Enjoy.
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Air India
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline