Booked Business class from Mumbai to Hong Kong. 1.Horrific check-in experience at Mumbai.. the guy even insisted on weighing my wife's brown paper bag with sandwiches... and they ended up charging us $$$ in excess... in fact, more than the cost of another ticket 2.Onboard experience was just pathetic, causing me to wonder how is it possible for a once great airline to now be so Bad and substandard. eg. Flight attendants were slack, impolite and lazy. And.. Halfway through the flight, they ran out of soap in the Business class bathrooms.. yep! No longer can Cathay claim to be a premium airline.
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Cathay Pacific
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline