AirAsia Malaysia review by Maira

I express my deepest dissatisfaction with the availability of AirAsia customer service. AirAsia is unimaginably obtuse, blind and completely irresponsible in the light of the recent global pandemic situation/ force majeure. Or they choose to be so to greedily profit from the losses of their clients. My flight is in 2 days, however, the local government officially restricted all citizens to travel. However, to my greatest disappointment, all my attempts to cancel and refund my flight via Malaysia failed. It is impossible to reach them, which shows fear of any feedback because they realize how atrocious their customer service is! As I tried to clarify, there was no way of actually reaching them - all ways of communication are unavailable, robot-chats which, after wasting a lot of time, do not help. I ask for the following: 1. Refund my tickets due to the global pandemic. 2. Provide the valid email address and an actual human being/ real active call center to communicate on cancellation/refund. 3. Update website: crystal clear options when purchasing tickets: not attracting people with cheap flights, and then paying double for baggage, meals... Regrettably your customer