China Eastern review by Ben

China Eastern, You pay cheap believing it is just a good bargain but the reality is more complicated. The Airplanes are relatively new but the maintenance on board is very low. Broken USB plugs, broken control for the entertainment system, broken headphones jack, broken lock in the lavatory etc. Unlike other Asian airlines from Thailand, Hong Kong or Singapore which provides a superb service, CE provides very basic service, not to say rough... It is all very technical without any understanding of what service means. Don't expect a smile or nice gesture, you won't get it. One lovely thing is the free WIFI access on the flight, but don't be happy just yet.. it is so restricted to western site that you can forget about Google, Facebook, Instagram, most messaging apps, Yahoo search etc.. it is Chinese and made for Chinese, for Chinese based sites it seems to be working just fine! Eventually, when I arrived at my destination, I've noticed major damage to my suitcase. I've reported the damage etc. 3 months passed and I haven't got any compensation yet. China Eastern doesn't respond on Facebook, on their website or to emails. They are practically not there. Dreadful service!!