Passenger Review
LOT Polish Airlines review by Mitchel
2 / 10
12 June, 2019 by Mitchel Soltys
I purchased a seat with space for extra fees. For no reason provided, it was changed. When I brought to LOT attention, they said they have their list and I did not purchase the seat I claimed. They were not interested to see my ticket printed. Essentially calling me a liar. They offered for additional substantial money to upgrade to 1st class (!!). LOT's behavior was rude, abusive appalling . All passengers around my seat got quite upset by LOT's behavior. Replies I received from LOT are a joke and this behavior is a corporate culture. This is not question of what is legal, but what is decent, common sense and polite
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LOT Polish Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
Check-in Process
Meals and Beverages
n/a
Recommend Airline