Passenger Review

LOT Polish Airlines review by Mitchel

2 / 10

12 June, 2019 by Mitchel Soltys

Economy Class

I purchased a seat with space for extra fees. For no reason provided, it was changed. When I brought to LOT attention, they said they have their list and I did not purchase the seat I claimed. They were not interested to see my ticket printed. Essentially calling me a liar. They offered for additional substantial money to upgrade to 1st class (!!). LOT's behavior was rude, abusive appalling . All passengers around my seat got quite upset by LOT's behavior. Replies I received from LOT are a joke and this behavior is a corporate culture. This is not question of what is legal, but what is decent, common sense and polite

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LOT Polish Airlines

LOT Polish Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

2

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline