Kuwait Airways review by Syed Muhammad

Kuwait Airways is by far the worst airline there is. They have no customer support. The customer support, which they say they have, is just a bot generating absolute gibberish replies to unrelated topic. At Munich Airport, there was not a single center that entertained Kuwait Airways for lost baggage. I filled the Property Irregularity Report and handed it to the AHS at Munich Airport and notified Kuwait Airways of my lost baggage online through their email, their website contact as well as their WhatsApp, but I received no reply. After 8 days, I received one of the two bags at my residence in Munich, and 10 days after that, I received my second bag which (was totally new) had its zips broken, locks broken, the bag was a mess inside with the inner shielding broken, practically useless. I had initially complained for lost baggage and then I applied for compensation for delayed and damaged baggage. My constant messages and emails were ignored by their customer relations department. No compensation was given and from what I've heard, I am not the only victim of Kuwaiti mistreatment. Totally absurd. Abysmal service. The worst!