A reliable and notable airline around regional Asian routes. However this reveiw specifically in respect to their Singapore - Cairns route. Not withstanding the operational issues created by the 737 Max grounding the 737-800 simply does not cut it on this route. Seat comfort and pitch are far from adequate and 1 meal service on a 6 1/2 hour flight is a stretch. Business class is comparatively an even poorer offer giiven the fares quoted and certainly does not meet the expectations of a full service airline. Aircraft type should be urgently reviewed. This is one route where I would strongly recommend fly via Brisbane for comfort sake.
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SilkAir
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline