Iberia and Iberia Express review by Miguel

Without a doubt, this has been the worst flight experience I have ever had; On April 5th, my wife and I traveled from Mexico City to Madrid (Flight IB 6402). Upon arriving at Barajas Airport, we proceeded to the baggage claim area, and after waiting 1.5 hours, we went to the Iberia counter to file a complaint. They provided us with a receipt that had no logo or much information that could identify them, It should be noted that none of the passengers on this flight received their luggage. The luggage was delivered 3 days later. I initiated the process of filing a complaint once that I got back to Mexico City; Iberia showed some initial willingness to provide a refund, they requested my bank account information and copies of the expenses incurred. However, after I sent them all the required information, they stopped responding to my emails. My suggestion is to use alternative reliable airlines; At the end of the day, the costs incurred due to Iberia's terrible service turn out to be higher than buying tickets with a more reliable airline.